Advanced Field Service Technician

Sure Controls, Inc. is hiring: Advanced Field Service Technician. Location(s) listed by the employer: WI US. Job Description The Advanced Field Service Technician is a key resource with the primary responsibility to provide service and support to our customers for the highly technical products sold by Sure Controls. These products include drives and drive systems, PLCs, SCADA packages, and discrete loop controllers. The Advanced Field Service Technician will deliver dependable, expert-level industrial automation field service to manufacturers and processing facilities across the Fox Valley and surrounding Wisconsin regions. Because of our focus on families and the proximity of our customers, travel is much lower than similar roles at other companies. Essential Duties and Responsibilities Consistent delivery of a positive customer experience as evident through customer request for your specific service and top scores on customer surveys Prioritizes work schedule effectively. Communicates openly with customers in an effective, positive manner. Responsible for performing field service, field calibration, systems/drives repairs and other necessary services to support the life cycle of the drives, drives systems and controls systems. Provide troubleshooting, service and support for jobs including discrete controllers, PLC, or SCADA systems, both in the shop and at a customer site. Smaller sized engineering projects. Capable of leading the training classes offered to customers of Sure Controls in their area of expertise. Willingness to assist Sure Controls associates.