BAS Service Supervisor – DDC

Smart Tech Contracting, LLC is hiring: BAS Service Supervisor – DDC. Location(s) listed by the employer: Atlanta, GA US. Remote option listed by the employer. JOB SUMMARY The BAS Service Supervisor – DDC is the primary client-facing point of contact for one or more assigned Building Automation System (DDC) service programs, responsible for the consistent, high-quality delivery of emergency service and preventative maintenance across Healthcare, Industrial, and Mission Critical / Technology environments. This is a transitional role that bridges the Service Technician career ladder and BAS program/service leadership, combining continued hands-on DDC technical work with day-to-day program management. The BAS Service Supervisor – DDC still performs direct troubleshooting, programming, and field support, while also owning the client relationship, coordinating the technicians assigned to the program, and reporting on program health and performance. This position reports to the Associate Director of Service and works closely with Service Technicians, the Project/Service Ticket Manager, other Service Supervisors, systems integrators, equipment vendors, and client staff to deliver on program commitments. ESSENTIAL FUNCTIONS Client & Program Relationship Management (30%) • Serve as the primary point of contact for assigned client program(s), building and maintaining trusted client relationships • Lead regular client check-ins and program review meetings to communicate status, performance, and recommendations • Identify and escalate client concerns, service gaps, or emerging risks to the Service Manager