Software Support Engineer (Tier 3)

Canary Labs (industrial historian software) is hiring a Tier 3 Software Support Engineer in Martinsburg, PA (hybrid, full time), the top technical escalation point for Canary products. Conduct advanced root cause analysis (crash dumps, log instrumentation, source review), build diagnostic tools, work with engineering on defect fixes via Azure DevOps, mentor Tier 1 and 2 staff and write knowledge base content. Requires 4+ years in software support or engineering (1+ year at Tier 3 level), C#, C++, JavaScript, Python and PowerShell skills, Windows and Linux, Docker and Kubernetes understanding, and familiarity with SCADA/HMI platforms and industrial protocols such as OPC and Modbus. Posted salary $75,000-$120,000.