Software Support Specialist (Tier 1)

Canary Labs (industrial historian software) is hiring a Tier 1 Software Support Specialist in Martinsburg, PA (hybrid, full time). First line of technical support for customers using Canary software: respond by phone, email and ticketing, guide customers through installation, licensing and basic configuration, troubleshoot common issues with internal documentation, log cases and escalate to Tier 2. Requires a high school diploma (associate degree or technical certification preferred), some help desk experience, familiarity with Windows and basic networking, and basic SQL Server and database connectivity. Posted salary $35,000-$45,000.