Software Support Specialist (Tier 2)

Canary Labs (industrial historian software) is hiring a Tier 2 Software Support Specialist in Martinsburg, PA (hybrid, full time). Advanced technical support: investigate escalated cases involving data collection, storage and client issues, analyze logs and crash dumps for root causes, reproduce defects in test environments, work with engineering on fixes and test new releases. Requires an associate or bachelor's degree in IT or computer science, 2+ years in technical support, SQL Server knowledge, networking (TCP/IP, firewalls, VPNs, DNS), PowerShell/Wireshark scripting and ability to read basic C#. Familiarity with OPC, MQTT, Modbus is a plus. Posted salary $40,000-$80,000.