Technical Support Engineer

Nozomi Networks (OT and IoT cybersecurity) seeks a Technical Support Engineer in its Delivery department, fully remote in India. Provide post-sales break-fix and consulting, customer service on infrastructure design, deployment, testing and optimization, drive issue resolution with Product and Engineering, maintain expertise on the Nozomi product line, write knowledge base content, reproduce customer issues in the lab, and support critical accounts. Requires customer-facing technical support or systems engineering experience, network security experience, strong Unix, virtualization, scripting and API integration knowledge; ICS security experience and FreeBSD/IDS expertise are preferred. Occasional weekend on-call (about once per quarter).