About the role
SUPCON is hiring: International Technical Support. Location(s) listed by the employer: Hangzhou, CN.
Key Responsibilities
Market focus: Overseas customers and projects worldwide.
Assess customer requirements and conduct site surveys and technical discussions. Develop modular, scenario-based automation solutions, feasibility reports, and bidding documents.
Independently deliver English proposal presentations, product demonstrations, and Q&A, and support customer benchmarking to improve project win rates.
Troubleshoot, optimize, upgrade, commission, and rectify automation, instrumentation, and energy systems for stable operation of overseas plants.
Consolidate regional industry standards and application requirements into standardized solutions, manuals, and training systems to support global business replication.
Work with sales, R&D, and delivery teams to refine requirements and manage risks. Provide regular technical training and operations and maintenance support to customers and partners.
Qualifications
Bachelor’s degree or above in Automation, Electrical Engineering, Instrumentation, Control Engineering, or related disciplines.
At least 5 years of process industry experience in instrumentation and automation systems, with knowledge of the MIV turnkey business model and PLC/DCS/SCADA/SIS applications.
Familiarity with industrial IoT, OT/IT convergence, and smart factory architecture, with the ability to design scenario-based solutions and solve technical problems.